Services

Technology services that keep operations moving.

HTS provides project-based and field technology support for restaurants, hospitality groups, POS providers, technology partners, and businesses that depend on connected systems.

Services are tailored to the site, project, and operating environment. Ongoing support arrangements and larger rollouts are scoped separately.

POS

POS implementation and support

We help prepare, install, test, and support point-of-sale systems in live business environments.

  • Site readiness reviews
  • POS terminals and payment devices
  • Kitchen display systems
  • Printers and cash drawers
  • Handheld devices and kiosks
  • Hardware placement and cable verification
  • Peripheral testing
  • Go-live and post-launch support
  • Issue triage and vendor coordination

Networks

Networks and Wi-Fi

Reliable devices depend on a network that is prepared for the equipment, traffic, and layout of the site.

  • Network and Wi-Fi site reviews
  • Access point placement and setup support
  • Switch and router support
  • Device mapping
  • VLAN coordination
  • Rack and cable cleanup
  • Connectivity troubleshooting
  • Coordination with internet providers, IT teams, and managed service providers

Cabling

Low-voltage cabling

We help plan and complete structured cabling work for POS stations, access points, kitchens, bars, offices, cameras, back-of-house equipment, and other connected devices.

  • Site walks
  • Cable-path planning
  • Data drops
  • Cable termination
  • Labeling
  • Testing
  • Cleanup and organization
  • Coordination with contractors and site contacts

Field Support

On-site field support

When remote support is not enough, HTS provides hands-on help at the site.

  • Installations
  • Hardware swaps
  • Site surveys
  • Service calls
  • Vendor-directed scopes
  • Launch-day support
  • Troubleshooting
  • Photos and field notes when appropriate
  • Post-visit documentation

Training

Staff and manager training

We help owners, managers, and staff understand the systems and workflows they will use during day-to-day operations.

  • Owner and manager training
  • Staff training
  • Device handling
  • Front-of-house and back-of-house workflows
  • Reporting and operational workflows
  • Launch readiness
  • Refresher training
  • Post-launch stabilization

IT Support

Project-based IT support

HTS provides project-based support for business devices, networks, documentation, and vendor coordination.

  • Device setup
  • On-site troubleshooting
  • Network-related issues
  • Technology refresh projects
  • Vendor coordination
  • Documentation
  • Hardware replacement
  • Field follow-up

Ongoing IT support arrangements are evaluated and scoped separately based on the systems, coverage, and service requirements.

Have a site opening, upgrade, rollout, or support need?

Tell us what you are planning, what systems are involved, and when you need support.